Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated
September 26, 2026
Clear Controls
Transparency & opt-outs
Your data, protected
Four ways we keep your information safe and respectful.
Secure Delivery
Encrypted connection (HTTPS) and limited access.
User Control
Access, correction, deletion, and export options.
Purpose Bound
Data only used for service, support, and compliance.
Human Support
Direct responses from our support team.
Quick Navigation
Introduction
Welcome to IKS Renew. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://iksrenew.com and use our IPTV, Satellite Services and Reseller Panels.
Last updated on September 26, 2026
Section 1
Information We Collect
1.1 Personal Information
We collect information that you provide directly to us:
- Account Information: Name, email address, phone number, billing address
- Payment Information: Payment method and payment confirmation details (we do not collect card numbers on this website)
- Communication Data: Messages, feedback, support requests sent to playrixsky@gmail.com
- Subscription Details: Plan type, subscription duration, renewal dates
1.2 Automatically Collected Information
- Device Information: IP address, device type, operating system, browser type
- Usage Data: Pages viewed and time spent on the site
- Cookies & Tracking: Session cookies, analytics cookies, preference cookies
- Location Data: Country and region (worked out from your IP address, for site statistics)
1.3 Newsletter Subscription
- Email address voluntarily provided for newsletter subscription
- Subscription preferences and interaction history
Section 2
How We Use Your Information
We use collected information for:
- Service Delivery: Providing IPTV streaming, server access, and technical support
- Account Management: Creating and maintaining your account, processing payments
- Communication: Sending service updates, promotional offers, newsletters
- Improvement: Analyzing usage patterns to enhance service quality
- Security: Detecting fraud, preventing unauthorized access, ensuring compliance
- Legal Compliance: Meeting regulatory requirements and legal obligations
Section 3
Information Sharing and Disclosure
3.1 We Share Information With:
- Payment Processors: To process transactions securely
- Service Providers: Hosting and site statistics (Vercel), database (Neon), image storage (Cloudinary), and email delivery (Gmail)
- Customer Support: WhatsApp and email, when you contact us
- Legal Authorities: When required by law or to protect rights and safety
3.2 We Do Not:
- Sell your personal information to third parties
- Share viewing habits with advertisers
- Disclose customer lists publicly
Section 4
Data Security
We take reasonable steps to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Storage: Data is kept with reputable cloud providers
- Access Control: Access to personal information is limited to the site owner and authorized support
Section 5
Your Rights and Choices
5.1 You Have the Right To:
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing emails
- Data Portability: Request data in portable format
- Restriction: Limit processing of your information
5.2 How to Exercise Rights:
Contact us at:
- Email: playrixsky@gmail.com
- Phone: +92-303-3996000
- WhatsApp: +92-303-3996000
Section 6
Cookies and Tracking Technologies
6.1 Types of Cookies We Use:
- Essential Cookies: Required for site functionality
- Performance Cookies: Site statistics (Vercel Analytics and our own visit counter)
- Preference Cookies: Remember your settings
- We do not use advertising cookies
6.2 Managing Cookies:
You can control cookies through browser settings. Disabling cookies may limit site functionality.
7. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect information from minors. If you believe we have collected such data, contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
9. Data Retention
We retain your information:
- Active Accounts: Duration of subscription plus 1 year
- Inactive Accounts: Up to 3 years for legal compliance
- Marketing Data: Until you opt-out
- Legal Requirements: As required by applicable laws
10. Changes to Privacy Policy
We may update this policy periodically. Changes will be posted on this page with updated "Last Updated" date. Continued use after changes constitutes acceptance.
11. GDPR Compliance (EU Users)
For EU residents, we provide additional rights under GDPR:
- Right to lodge complaints with supervisory authorities
- Right to object to processing
- Right to withdraw consent
- Privacy contact: playrixsky@gmail.com
12. CCPA Compliance (California Users)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if information is sold or disclosed
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising rights
Section 13
Contact Information
IKS Renew
- Email: playrixsky@gmail.com
- Phone: +92-303-3996000
- WhatsApp: https://wa.me/923033996000
- Website: https://iksrenew.com
14. Consent
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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