Frequently Asked Questions
Clear answers about ordering, renewal, payments, refunds and support.
Who is IKS Renew?
IKS Renew is an independent reseller of third-party IPTV subscriptions and satellite server (IKS) plans, based in Karachi, Pakistan. We are not the provider of the channels, and we are not affiliated with Playrix Games.
What is the difference between IPTV and an IKS plan?
IPTV streams over your internet connection and needs no dish. An IKS plan is for a compatible satellite receiver that is already connected to a dish, and it unlocks encrypted channels on the satellites your dish points at.
How do I order?
Open a plan, choose the duration, and add it to your cart. Enter your name, email and WhatsApp number at checkout and choose a payment method. Payment details are shared on WhatsApp, and we activate your plan after payment is confirmed.
How do I renew?
Subscriptions do not renew automatically. To renew an IKS plan, order again with your receiver's serial number (or the ID the plan asks for). We never charge you without an order from you.
Can I renew before my plan expires? Do I lose the days I have left?
You can renew early. For Forever (Apollo) plans, the days you have left are kept and the new period is added on top, so you do not lose anything by renewing before the expiry date.
Where do I find my serial number?
On most Forever receivers go to Menu > System Setting > STB Information. GTmedia Mars plans use the 10-digit BoxID instead. Every plan page shows exactly which number we need and where to find it, and you can send us a photo of the screen on WhatsApp if you are unsure.
What payment methods do you accept?
The methods available are shown at checkout. They include cryptocurrency (USDT TRC20), Payoneer (USD) and, for PKR, bank transfer, JazzCash and Easypaisa. PayPal is marked as coming soon until it is available.
Do you offer refunds?
No. All sales are final. Once payment is made and a plan is activated or renewed, it cannot be cancelled or refunded, and IKS orders are non-refundable after activation. Please check compatibility before you pay, and ask us if you are unsure.
Can I try before I order?
Test lines for IPTV are available on request. Message us on WhatsApp to try one before you order.
Which devices work?
IPTV plans work with any IPTV player app that supports M3U or Xtream Codes on Android, Smart TV, Firestick, iPhone, iPad and Windows or Mac computers. IKS plans need a compatible satellite receiver and a dish. Each plan page lists supported receivers.
Do you guarantee channels and performance?
No. Channel availability and performance depend on the provider's server, your device, your signal and your internet connection, and are not guaranteed by IKS Renew.
How do I check my order?
Use the Check My Order page: enter your order number (for example PS-2026-0001) and the email you used when you ordered. You will see the status and a link to your invoice.
Where can I read customer reviews?
On our reviews page. Every review is checked before it is shown, and we only publish reviews from real customers. If you have bought from us, you can add your own.
How do I contact support?
WhatsApp support is available 24/7 and is the fastest way to reach us. You can also email us or use the contact form. We reply as soon as possible.
Still have a question? Message us on WhatsApp.